You have placed an order on our valege.com site and we thank you for your trust. Your satisfaction is our priority and we know from experience that you are certainly very eager to receive your order. While we do our utmost to ensure that it happens quickly and without problems, sometimes things go wrong. That’s why, the Q&A , will provide you with valuable information about what to do if something goes wrong with your order. In some cases, we hope, you can solve the problem yourself without having to contact customer service! And even if you need to contact us, the FAQ is there to give you a head start on solving your problem. To facilitate your navigation, the frequently asked questions and their main answers has been organized by categories. Our mission is to give you the simplest and most transparent shopping experience as possible. Find all the information about your customer account, order process, payment methods, delivery, returns and much more. These Q&A are updated regularly, so feel free to take a few minutes to read them before placing your next order.
Need personalized advice or to do fittings?
Go to one of our stores, our team of advisers will be happy to help you find the lingerie adapted to your morphology or your desires. To find the store closest to you, we invite you to consult the list of our stores by visiting our store locator.
I forgot my password
Did you forget your password? Click on the icon to access your customer account. Enter your email address and click on “forgot password”.
An email is sent to you at the email address provided. Click on the url to reset your password.
You want to join the Valege family by opening a Valege store. Discover our concept here.
In which languages is the website translated?
Our website is available in French, English.
Click the arrow next to the flag in the upper right corner of the page to select the desired language.
How can I rectify or delete my personal data?
You have the right to rectify or delete the personal data you have provided on our site.
To delete your personal data on the site:
Go to “my customer account”;
Select the “my personal data” tab;
Fill out the form with your first and last name;
Upload a copy of your ID
Note: Once the form has been completed and submitted, we undertake to respond within a maximum period of one (1) month from receipt of the request. This period may be extended by two months due to the complexity and number of requests.
To delete your personal data by post, write to us at indicating your first and last names, as well as a copy of your identity document:
71 avenue de Wagram
– 75017 Paris,
Email: [email protected] com
How do I open a Valege Store?
You want to join the Valege family by opening a Valege store. Contact us thanks to our form.
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Friday 9:00 a.m. - 1:00 p.m. - 2:00 p.m. 5:00 p.m.