You have placed an order on our valege.com site and we thank you for your trust. Your satisfaction is our priority and we know from experience that you are certainly very eager to receive your order. While we do our utmost to ensure that it happens quickly and without problems, sometimes things go wrong. That’s why, the Q&A , will provide you with valuable information about what to do if something goes wrong with your order. In some cases, we hope, you can solve the problem yourself without having to contact customer service! And even if you need to contact us, the FAQ is there to give you a head start on solving your problem. To facilitate your navigation, the frequently asked questions and their main answers has been organized by categories. Our mission is to give you the simplest and most transparent shopping experience as possible. Find all the information about your customer account, order process, payment methods, delivery, returns and much more. These Q&A are updated regularly, so feel free to take a few minutes to read them before placing your next order.
Need personalized advice or to do fittings?
Go to one of our stores, our team of advisers will be happy to help you find the lingerie adapted to your morphology or your desires. To find the store closest to you, we invite you to consult the list of our stores by visiting our store locator.
I forgot my password
In which languages is the website translated?
Our website is available in French, English.
Language changing
Click the arrow next to the flag in the upper right corner of the page to select the desired language.
Does your site use cookies?
Our site uses and third-party companies use cookies to optimize site performance, personalize the display of our products based on those you have viewed, measure advertising audience and relevance, display personalized advertising based on of your navigation and your profile and allow you to share content on social networks. To obtain more information and/or to modify your preferences, click on the button on "Configure". For more information on how we process your personal data and cookies, please see our privacy policy.
How do I open a Valege Store?
You want to join the Valege family by opening a Valege store. Contact us thanks to our form.
You have not found the answer to a question, you are having a technical difficulty and need assistance to place an order. Your question concerns our website, or our products?
EMAIL: [email protected]
PHONE: +33(0)1.53.56.07.10.
Monday - Thursday 10:00 a.m. - 1:00 p.m. 2:00 p.m. to 6:00 p.m.
Friday 9:00 a.m. - 1:00 p.m. - 2:00 p.m. 5:00 p.m.