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You have placed an order on our site and we thank you for your trust. Your satisfaction is our priority and we know from experience that you are certainly very eager to receive your order. While we do our utmost to ensure that it happens quickly and without problems, sometimes things go wrong. That’s why, the Q&A , will provide you with valuable information about what to do if something goes wrong with your order. In some cases, we hope, you can solve the problem yourself without having to contact customer service! And even if you need to contact us, the FAQ is there to give you a head start on solving your problem. To facilitate your navigation, the frequently asked questions and their main answers has been organized by categories. Our mission is to give you the simplest and most transparent shopping experience as possible. Find all the information about your customer account, order process, payment methods, delivery, returns and much more. These Q&A are updated regularly, so feel free to take a few minutes to read them before placing your next order. 

Need personalized advice or to do fittings?

Go to one of our stores, our team of advisers will be happy to help you find the lingerie adapted to your morphology or your desires. To find the store closest to you, we invite you to consult the list of our stores by visiting our store locator.

I forgot my password 

Did you forget your password? Click on the icon to access your customer account. Enter your email address and click on “forgot password”. 
An email is sent to you at the email address provided. Click on the url to reset your password. 

You want to join the Valege family by opening a Valege store. Discover our concept here.

In which languages ​​is the website translated?

Our website is available in French, English.

Language changing 

Click the arrow next to the flag in the upper right corner of the page to select the desired language.

How can I rectify or delete my personal data? 

You have the right to rectify or delete the personal data you have provided on our site. 

To delete your personal data on the site:

  • Go to “my customer account”;
  • Select the “my personal data” tab;
  • Fill out the form with your first and last name;
  • Upload a copy of your ID 
  • Click “submit”.

Note: Once the form has been completed and submitted, we undertake to respond within a maximum period of one (1) month from receipt of the request. This period may be extended by two months due to the complexity and number of requests. 

To delete your personal data by post, write to us at indicating your first and last names, as well as a copy of your identity document:

Valege Distribution 
Service DPO, 
71 avenue de Wagram 
– 75017 Paris, 

Email: rz@valege. com

Does your site use cookies? 

Our site uses and third-party companies use cookies to optimize site performance, personalize the display of our products based on those you have viewed, measure advertising audience and relevance, display personalized advertising based on of your navigation and your profile and allow you to share content on social networks. To obtain more information and/or to modify your preferences, click on the button on "Configure". For more information on how we process your personal data and cookies, please see our privacy policy.

How do I open a Valege Store? 

You want to join the Valege family by opening a Valege store. Contact us thanks to our form.

Q&A #most viewed


See the list of Q&As for your customer account.

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See the list of Q&As related to your order


See the list of Q&As related to shipping your order.

Return Policy

See the list of Q&As related to our return policy


Check the list of Q&A on the accepted means of payment


Check the list of Q&A on purchasing and paying with  E-Gift card.


Check the store locator to find a shop nearby.


Subscribe to the Newsletter to receive exclusive promotional offers.

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Didn’t find the answer to your question? Get in touch!



Check out the Q&A on purchasing the My Club card and exlusive discounts.


Find your bra size by consulting our virtual fitting room.


We work hard to show off our love for you. Check the "we love you" guarantee. 

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help us to improve

You have not found the answer to a question, you are having a technical difficulty and need assistance to place an order. Your question concerns our website, or our products?




PHONE:  +33(0)


Monday - Thursday  10:00 a.m. - 1:00 p.m.  2:00 p.m. to 6:00 p.m. 

Friday 9:00 a.m. - 1:00 p.m. - 2:00 p.m.  5:00 p.m.